Access installation and user guides for information about how to install and use your Creative webcam. Find solutions created by our product support experts. Download drivers, firmware, and software updates. Learn how to get the most from your webcam. http://www.creative.com/support/kb/ SID10564 Creative Labs Europe The Video Stitch button creates a time lapse video from image files selected in the Thumbnails/Details panel. The Thumbnails/ Details panel displays the video and image files found at the current location. 2 http://www.creative.com/support/kb/article.asp?sid=10564 1 KB CLE Creative Knowledge Base 2008-04-10 SID9917 Creative Labs Europe List of Webcams supporting FaceTracking utility with screenshots 'how to' 2 http://www.creative.com/support/kb/article.asp?sid=9917 1 KB CLE Creative Knowledge Base 2008-04-10 SID2040 Creative Labs Europe In order to resolve automatic and manual exposure issues we recommend you download and install the following driver update, WCNP_PCDrv_US_1_03_03_0326.EXE 2 http://www.creative.com/support/kb/article.asp?sid=2040 1 KB CLE Creative Knowledge Base 2008-04-10 SID6434 Creative Labs Europe If you receive an error "Unable to capture image" in the WebCam Control application, verify the location of the image folder... 2 http://www.creative.com/support/kb/article.asp?sid=6434 1 KB CLE Creative Knowledge Base 2008-04-10 SID6952 Creative Labs Europe The error occurs when running MSN messenger and you try to start webcam when the Webcam NX is not connected to the system. 2 http://www.creative.com/support/kb/article.asp?sid=6952 1 KB CLE Creative Knowledge Base 2008-04-10 SID7071 Creative Labs Europe An application reports that the video driver is already in use, or that the camera cannot be found. The camera's Power LED does not light up, or in Windows 98/98 SE, Me and 2000, the computer restarts for no apparent reason. Insufficient system resources reserved for the USB port, causing the system to be unable to function. Note on USB Compatibility 2 http://www.creative.com/support/kb/article.asp?sid=7071 1 KB CLE Creative Knowledge Base 2008-04-10 SID7088 Creative Labs Europe Starting Creative WebCam Center. Capturing Photos and Videos. Recording a Video. Reactivating the Camera. An application reports that the video driver is already in use, or that the camera cannot be found. The camera's Power LED does not light up, or the computer restarts for no apparent reason. Insufficient system resources reserved for the USB port, causing the system to be unable to function. Problems in Windows XP. 2 http://www.creative.com/support/kb/article.asp?sid=7088 1 KB CLE Creative Knowledge Base 2008-04-10 SID7099 Creative Labs Europe An application reports that the video driver is already in use, or that the camera cannot be found. The camera's Power LED does not light up, or the computer restarts for no apparent reason. Insufficient system resources reserved for the USB port, causing the system to be unable to function. Poor image quality. Problems in Windows XP. 2 http://www.creative.com/support/kb/article.asp?sid=7099 1 KB CLE Creative Knowledge Base 2008-04-10 SID7108 Creative Labs Europe An application reports that the video driver is already in use, or that the camera cannot be found. Insufficient system resources reserved for the USB port, causing the system to be unable to function. A Hardware Installation error message appears on a Windows XP operating system when applications are being installed. 2 http://www.creative.com/support/kb/article.asp?sid=7108 1 KB CLE Creative Knowledge Base 2008-04-10 SID7114 Creative Labs Europe An application reports that the video driver is already in use, or that the camera cannot be found. Insufficient system resources reserved for the USB port, causing the system to be unable to function. A Hardware Installation error message appears on a Windows XP operating system when applications are being installed. 2 http://www.creative.com/support/kb/article.asp?sid=7114 1 KB CLE Creative Knowledge Base 2008-04-10 SID7119 Creative Labs Europe An application reports that the video driver is already in use, or that the camera cannot be found. The camera's Power LED does not light up, or the computer restarts for no apparent reason. Insufficient system resources reserved for the USB port, causing the system to be unable to function. Poor image quality. Problems in Windows XP. 2 http://www.creative.com/support/kb/article.asp?sid=7119 1 KB CLE Creative Knowledge Base 2008-04-10 SID4792 Creative Labs Europe An application reports that the video driver is already in use, or that the camera cannot be found. The camera's Power LED does not light up, or the computer restarts for no apparent reason. Insufficient system resources reserved for the USB port, causing the system to be unable to function. Poor image quality. Problems in Windows XP. 2 http://www.creative.com/support/kb/article.asp?sid=4792 1 KB CLE Creative Knowledge Base 2008-04-10 SID10989 Creative Labs Europe Please ensure the WebCam NX Pro software is installed properly. Download this file, extract it on your hard drive. Locate and run the CtPatch.exe file in the folder where you extracted it. Then you should be able to open MSN Messenger, and click on the webcam setting. The application should function properly. 2 http://www.creative.com/support/kb/article.asp?sid=10989 1 KB CLE Creative Knowledge Base 2008-04-10 SID10994 Creative Labs Europe If you receive a Microsoft Windows error message and and asked to send a report when using MSN Messenger with a WebCam NX Ultra follow the information below. 2 http://www.creative.com/support/kb/article.asp?sid=10994 1 KB CLE Creative Knowledge Base 2008-04-10 SID11024 Creative Labs Europe Webcam Live! Ultra for notebooks does not work in my notebook but works perfectly on my desktop. Please try the following... 2 http://www.creative.com/support/kb/article.asp?sid=11024 1 KB CLE Creative Knowledge Base 2008-04-10 SID7177 Creative Labs Europe To resolve the ctmyalbum.dll error reported by Microsoft's Online Crash Analysis (OCA) about Creative WebCam Center, please download and install the latest WebCam Center update. 2 http://www.creative.com/support/kb/article.asp?sid=7177 1 KB CLE Creative Knowledge Base 2008-04-10 SID6760 Creative Labs Europe With Face Tracking, your camera automatically zooms in on your face during video instant messaging sessions, or when recording video. 2 http://www.creative.com/support/kb/article.asp?sid=6760 1 KB CLE Creative Knowledge Base 2008-04-10 SID7035 Creative Labs Europe To include audio in your video clips, you will need to connect a microphone to your sound card, and enable audio capture in WebCam Center. 2 http://www.creative.com/support/kb/article.asp?sid=7035 1 KB CLE Creative Knowledge Base 2008-04-10 SID7318 Creative Labs Europe With Face Tracking, your camera automatically zooms in on your face during video instant messaging sessions, or when recording video. 2 http://www.creative.com/support/kb/article.asp?sid=7318 1 KB CLE Creative Knowledge Base 2008-04-10 SID10390 Creative Labs Europe Some webcam models are shipped with a microphone for use in online chat applications or video captures. The microphone needs to be connected to your sound card in your computer, not to your webcam. 2 http://www.creative.com/support/kb/article.asp?sid=10390 1 KB CLE Creative Knowledge Base 2008-04-10 SID10395 Creative Labs Europe Troubleshooting black and white videos with Creative's webcam. 2 http://www.creative.com/support/kb/article.asp?sid=10395 1 KB CLE Creative Knowledge Base 2008-04-10 SID11132 Creative Labs Europe To configure WebCam Center to send an e-mail alert when the camera detects a motion in its field of view, follow the procedures below... 2 http://www.creative.com/support/kb/article.asp?sid=11132 1 KB CLE Creative Knowledge Base 2008-04-10 SID12642 Creative Labs Europe In order to use these extra effects, you need to install either Webcam Instant Effects or Webcam Live! Effects... 2 http://www.creative.com/support/kb/article.asp?sid=12642 1 KB CLE Creative Knowledge Base 2008-04-10 SID9640 Creative Labs Europe Creative WebCam Center makes it easy to capture images and video with your Creative WebCam. You can start Creative WebCam Center in any of the following ways... 2 http://www.creative.com/support/kb/article.asp?sid=9640 1 KB CLE Creative Knowledge Base 2008-04-10 SID13942 Creative Labs Europe If you want to test that your WebCam Instant is working with Skype, please do the folowing... 2 http://www.creative.com/support/kb/article.asp?sid=13942 1 KB CLE Creative Knowledge Base 2008-04-10 SID13945 Creative Labs Europe If you find that your Webcam Instant is working in Webcam Center but not in Skype, please check following... 2 http://www.creative.com/support/kb/article.asp?sid=13945 1 KB CLE Creative Knowledge Base 2008-04-10 SID14093 Creative Labs Europe WebCam Software Matrix with links to software downloads. 2 http://www.creative.com/support/kb/article.asp?sid=14093 1 KB CLE Creative Knowledge Base 2008-04-10 SID11000 Creative Labs Europe Taking a Photo, Recording a Video, Enabling Advanced Video FX Utility, Enabling Face Tracking. 2 http://www.creative.com/support/kb/article.asp?sid=11000 1 KB CLE Creative Knowledge Base 2008-04-10 SID11076 Creative Labs Europe Taking a Photo, Recording a Video, Enabling Advanced Video FX Utility, Enabling Face Tracking 2 http://www.creative.com/support/kb/article.asp?sid=11076 1 KB CLE Creative Knowledge Base 2008-04-10 SID14007 Creative Labs Europe Starting Creative WebCam Center, Taking a photo, Recording a video, Using Skype. 2 http://www.creative.com/support/kb/article.asp?sid=14007 1 KB CLE Creative Knowledge Base 2008-04-10 SID10948 Creative Labs Europe In order to view or record video with your Internet Camera from a remote location over the Internet, you need to set up remote access. Make sure you are connected to the Internet before setting up remote access. 2 http://www.creative.com/support/kb/article.asp?sid=10948 1 KB CLE Creative Knowledge Base 2008-04-10 SID15926 Creative Labs Europe The Creative Live! Wireless is capable of allowing File Transfer Protocol (FTP) access to permit connection to the device for downloading files from USB Mass Storage Devices connected to the device. 2 http://www.creative.com/support/kb/article.asp?sid=15926 1 KB CLE Creative Knowledge Base 2008-04-10 SID5055 Creative Labs Europe How does the new Creative PC-CAM 880 differ from the previous PC-CAM series? What is the recommended Basic Photo Print Size for PC-CAM 880? What else can the PC-CAM 880 do besides taking still images? What kind of storage media does PC-CAM 880 comes with Is there any other way, of viewing pictures taken from the camera other than from your PC? What is Digital Print Order Format for direct printing? Does Our PC CAM 880 support this format? And more... 2 http://www.creative.com/support/kb/article.asp?sid=5055 1 KB CLE Creative Knowledge Base 2008-04-10 SID5061 Creative Labs Europe If you find that the Creative PC-CAM 880 is not detected on your system we recommend you check that... 2 http://www.creative.com/support/kb/article.asp?sid=5061 1 KB CLE Creative Knowledge Base 2008-04-10 SID5068 Creative Labs Europe Here are a few tips to note when taking a good picture: Ensure that the Normal/ Macro focus selector is set correctly. This camera is focus free but be sure the minimum distance between camera and object is not less than 60 cm (approximately 24 inches). Any closer, the close-up images may appear blurry. More... 2 http://www.creative.com/support/kb/article.asp?sid=5068 1 KB CLE Creative Knowledge Base 2008-04-10 SID5079 Creative Labs Europe When connecting the PC- Cam series to a system with either Windows XP or Windows 2000 Operating systems, you can get the pictures from the memory of the cam browsing in Windows explorer from the following paths... 2 http://www.creative.com/support/kb/article.asp?sid=5079 1 KB CLE Creative Knowledge Base 2008-04-10 SID5212 Creative Labs Europe Features of Creative DC-CAM 3000Z vs. Features of Creative DC-CAM 3200Z. 2 http://www.creative.com/support/kb/article.asp?sid=5212 1 KB CLE Creative Knowledge Base 2008-04-10 SID2096 Creative Labs Europe Comprehensive troubleshooting guide for Creative's webcams. This article provides information and troubleshooting for the following WebCams: WebCam 3, WebCam 3 Parallel, WebCam Go, WebCam Go ES, WebCam Go Plus, WebCam 5, PC-Cam 300, PC-Cam 300 1.3MP, DC-Cam 3000Z, DC-Cam 3200Z. 2 http://www.creative.com/support/kb/article.asp?sid=2096 1 KB CLE Creative Knowledge Base 2008-04-10 SID2544 Creative Labs Europe 2 http://www.creative.com/support/kb/article.asp?sid=2544 1 KB CLE Creative Knowledge Base 2008-04-10 SID10564 Creative Labs Europe Most camera related difficulties, such as those listed below, can be resolved by standard camera troubleshooting procedures. Creative camera not detected, or can not be initialized Driver installation problems. System rebooting when camera connected to USB port or during driver installation. Codec error. Low frame rate Corrupted camera memory. 2 1 KB CLE Creative Knowledge Base 2008-04-10 SID6971 Creative Labs Europe Creative offers a comprehensive set of full driver downloads for our current and past products. These usually take the form of a full stand-alone update that will provide you everything you need to ensure full hardware functionality. Please be aware that recently shipped products may not have any updates available and hence are not listed on our download site. 2 http://www.creative.com/support/kb/article.asp?sid=6917 1 KB CLE Creative Knowledge Base 2008-04-10