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Warranty & Returns



How May We Help You?

Access warranty servicing information for your product and get answers to frequently asked warranty and service questions.

Your product's warranty
Find the length and details of your product's warranty.
How to return your product for repair or replacement
Follow these guidelines for obtaining warranty support or repair if you believe your product may be defective or in need of service.

Check the status of your RMA
Check the current status of your return (RMA) if you have already returned your product to Creative Labs for service.

Frequently asked warranty, service, and RMA questions
Get answers to common questions quickly with this list of frequently asked warranty, service, and RMA questions.
Creative Care Protection Plan
Protect selected Zen MP3 players with 2-year service and support coverage including parts and labour hardware protection and award-winning support coverage by telephone, email and the web.
Do you have a Creative Professional / E-MU product? If so, please visit E-MU's support site for assistance
MP3 Accessories
Savings Center
Pure Music Listening