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Warranty & Returns


How To Receive Warranty Service

To obtain the fastest, most appropriate service for your Creative Labs product, try the Customer Support self-help resources. You may also contact Creative's Customer Support departments to diagnose the problem.

You must provide proof of purchase (an itemized dated receipt) to be eligible for warranty service. You should retain your proof of purchase for the duration of the Warranty Period. Warranty service is only applicable if the product was purchased by you from an authorized Creative retailer, and will not be provided for any product that has not been purchased as new or was obtained as a result of the purchase of a non-Creative product. You should also retain all product contents and packaging in case you need to return your product for warranty or factory service.

If a problem develops during the Warranty Period, follow the step-by-step procedures below for returning your product for warranty service:

• Contact your local Creative Customer Support Services Center.

• For customers in Asia Pacific, the Middle East and Africa, you should first contact the dealer who sold you the product, as your dealer may be able to assist you. To find your nearest authorized dealer, go to www.asia.creative.com/support

• Have your proof of purchase available to validate your Warranty.

• After the product has been determined to require warranty service, you will be issued a Return Merchandise Authorization (RMA) number. All products returned to Creative for warranty service must have a RMA number.

• Write the RMA number on the outside of the package. Creative will not accept a return that does not have an RMA number on the outer packaging.

• Return only the defective item(s). Creative is not responsible for other products or accessories returned with the defective item.

• If applicable, you should remove or make a backup copy of any data stored on the product prior to shipping the product to Creative. All data will be deleted from the product during repairs. Creative is not responsible or liable for any data stored on the product that is lost, deleted, or is otherwise inaccessible.

Before contacting Customer Support, please have this information available:


• The name and date of purchase of your Creative product

• The model number and serial number of your product (where applicable)

• The make, type of processor and operating system of your PC

• The exact nature of any alerts or error messages and the context in which they arose

• The list of troubleshooting steps you have tried

Your limited hardware warranty does not apply to:

• Damage caused by normal wear and tear, abnormal use or conditions, misuse, neglect, abuse, accident, improper handling or storage, exposure to moisture, unauthorized modifications, alterations, or repairs, improper installation, improper use of any electrical source, undue physical or electrical stress, operator error, non-compliance with instructions or other acts which are not the fault of Creative, including damage or loss during shipment.

• Damage from external causes such as floods, storms, fires, sand, dirt, earthquakes, an Act of God, exposure to sunlight, weather, moisture, heat, or corrosive environments, electrical surges, battery leakage, theft, or damage caused by the connection to other products not recommended for interconnection by Creative.

• Damage or loss of data due to (i) interoperability with current and/or future versions of operating systems or other current and/or future software and hardware, (ii) a computer virus, worm, Trojan horse or memory content corruption, or (iii) malfunction or defect of the Product.

• Counterfeit products or any accompanying products not bearing a Creative serial number provided with the Product, or in the case of communications products, the use of the Product outside the borders of the country intended for use (as indicated by local telecommunication approval stickers).

• Any Product that has had its serial number altered, defaced or removed

• Any defect occurring after the expiration of the Warranty Period or where Creative was not advised in writing of an alleged defect or malfunction within seven (7) days after the expiration of the Warranty Period.

•Damage to or loss of a product during the period the equipment is in transit to a Creative Labs location.
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