Warranty & Returns

Your limited hardware warranty does not apply to:

• Damage caused by normal wear and tear, abnormal use or conditions, misuse, neglect, abuse, accident, improper handling or storage, exposure to moisture, unauthorized modifications, alterations, or repairs, improper installation, improper use of any electrical source, undue physical or electrical stress, operator error, non-compliance with instructions or other acts which are not the fault of Creative, including damage or loss during shipment.

• Damage from external causes such as floods, storms, fires, sand, dirt, earthquakes, an Act of God, exposure to sunlight, weather, moisture, heat, or corrosive environments, electrical surges, battery leakage, theft, or damage caused by the connection to other products not recommended for interconnection by Creative.

• Damage or loss of data due to (i) interoperability with current and/or future versions of operating systems or other current and/or future software and hardware, (ii) a computer virus, worm, Trojan horse or memory content corruption, or (iii) malfunction or defect of the Product. 

• Counterfeit products or any accompanying products not bearing a Creative serial number provided with the Product, or in the case of communications products, the use of the Product outside the borders of the country intended for use (as indicated by local telecommunication approval stickers).

• Any Product that has had its serial number altered, defaced or removed.

• Any defect occurring after the expiration of the Warranty Period or where Creative was not advised in writing of an alleged defect or malfunction within seven (7) days after the expiration of the Warranty Period.

• Damage to or loss of a product during the period the equipment is in transit to a Creative Labs location

To avoid any applicable tariffs when shipping a product to Creative from outside the United States, the European Union, or from zones with special tax status, you must complete the relevant customs documentation before shipping the product. In some cases, Creative Labs may accept charges for applicable tariffs and/or fees in order to expedite your shipment. In such cases, Creative Labs will require that you reimburse these fees before your product is returned to you.